Service Delivery Policy
At White Cloud Enterprise, we provide digital services including website design, development, digital marketing, and related consulting services. This Service Delivery Policy outlines how and when our services are delivered after a successful payment.
By placing an order on our website, you agree to the terms described below.
Nature of Services
All services offered by White Cloud Enterprise are digital and service-based.
We do not ship any physical products.
Service delivery may include:
- Website design and development work
- Digital marketing services
- Consulting and support services
- Digital deliverables such as files, reports, or access credentials
Service Initiation
Service delivery begins after:
- Successful payment confirmation
- Receipt of required information, content, and approvals from the client
If required inputs are delayed by the client, delivery timelines may be adjusted accordingly.
Delivery Timeline
- Delivery timelines vary based on the service scope and complexity
- Estimated timelines are communicated via email or written communication
- Timelines are indicative and may be extended due to technical or operational factors
Any significant delays will be communicated promptly.
Mode of Delivery
Services are delivered through one or more of the following:
- Email communication
- Cloud-based platforms
- Project management tools
- Client-provided hosting or servers
- Live deployment on agreed domains
No physical delivery is involved.
Client Responsibilities
To ensure timely delivery, clients are responsible for:
- Providing accurate project requirements
- Supplying content, branding assets, and approvals on time
- Responding to queries and feedback requests promptly
Delays caused by incomplete information or non-responsiveness may impact delivery schedules.
Service Modifications
- Any changes outside the agreed scope may require additional time or charges
- Revisions are limited to the number specified in the service agreement or package
- Major scope changes will be discussed and approved before execution
Non-Delivery Situations
In rare cases where service delivery is not possible due to:
- Technical failures
- Operational constraints
- Circumstances beyond reasonable control
White Cloud Enterprise will evaluate the situation and may offer:
- Revised delivery timelines
- Alternative solutions
- Refund consideration as per our Refund & Cancellation Policy
Third-Party Dependencies
Some services may depend on third-party tools, platforms, plugins, or APIs.
White Cloud Enterprise is not responsible for delays or limitations caused by third-party service providers.
Contact Information
For service delivery-related queries, please contact:
White Cloud Enterprise
Email: info@wcenterprises.io
Phone: +91 78286 77335
Website: www.wcenterprises.io