Refund & Cancellation Policy
At White Cloud Enterprise, we provide digital services including website design, development, and digital marketing. Due to the nature of our services, all purchases made on our website are final and non-refundable, unless otherwise stated in writing.
By completing a purchase on our website, you acknowledge that you have reviewed the service details and agree to this Refund & Cancellation Policy.
No Refund Policy
We do not offer refunds once a purchase is completed. This includes, but is not limited to:
- Website design or development services
- Digital marketing services
- Consulting or custom digital services
- Any downloadable or digital deliverables
Customers are advised to carefully review service descriptions, timelines, and scope before making a payment.
Exceptions & Special Circumstances
We understand that exceptional situations may arise. Refunds may be considered only at our sole discretion in the following cases:
- We are unable to deliver the agreed service due to internal technical failure
- Access to a paid service or deliverable cannot be provided
- Delivery delays caused by system errors or issues beyond reasonable resolution
- The agreed scope of work cannot be executed as promised
Examples:
- If a custom web design service cannot be delivered as per the agreed requirements, we may evaluate a partial or full refund.
- If a digital marketing campaign cannot be executed due to technical or operational limitations, we may offer a refund or an alternative solution.
Each case is reviewed individually to ensure fairness and customer satisfaction.
Non-Refundable Situations
Refunds will not be provided in the following cases:
- Change of mind after purchase
- Delay caused by lack of client response, approvals, or content
- Dissatisfaction based on personal preference when work meets agreed scope
- Partial usage of services
- Third-party tool, plugin, hosting, or license costs already incurred
Cancellation Policy
Service cancellations are permitted before work has started.
Once work has commenced, no cancellations or refunds will be applicable.
Refund Processing (If Approved)
- Approved refunds will be processed through the original payment method
- Refund timelines are subject to the payment gateway’s processing rules
- White Cloud Enterprise does not control bank or gateway processing delays
Payment Gateway Compliance
All payments are processed through RBI-authorized and PCI-DSS compliant payment gateways.
White Cloud Enterprise does not store or process sensitive payment information such as card numbers, CVV, or UPI PINs.
Contact Information
For refund-related enquiries, please contact us:
White Cloud Enterprise
📧 Email: info@wcenterprises.io
📞 Phone: +91 78286 77335
🌐 Website: www.wcenterprises.io